Keyrisksandchallengesinconnectionwithsustainabledevelopmentareasfollows:
• digitalisation:thewayoflifeandcommunicationofindividualsandtheoperationsofcompaniesarechanging,
whilesensitivitytoencroachmentsonprivacyandsecurityisontherise;
• e-commerce:thisareagenerateshighgrowthintransportpackagingandthuswaste;
• automationandrobotisation:needfornewstandards,legalframeworksandsocialpolicy;
•
managementofrelationswithemployees,withtheaimofensuringcustomersatisfaction,thesuccessof
operations,andhigh-qualityworkingconditionsandwayoflifeforemployees;
• climatechange:theresponsetogreenhousegasemissionsandthedeterioratingqualityoftheatmosphereare
increaseddemandsforsustainablemobilityandlogistics,ecientenergyconsumptionandrenewableenergy
sources,andthecirculareconomy;
• easingofsocialcohesion:thedeepeningofdevelopmentgapsbetweenthemore-developedLjubljanaregion
andwesternandeasternSloveniacontinues;
•
demographicchanges:lifeexpectancyislengthening,whichmeansthatthesegmentofthepopulationthat
requiresadditionalassistancetoliveindependentlyaslongaspossibleisgrowing;and
•
regionalchangesandcontinuingurbanisation:thetrendofurbanisationcontinuesandcertainregionsofSlovenia
arefacedwithadecliningpopulation.
3.3Dialoguebetweenstakeholders
ThePoštaSlovenijeGroupisstrivingtobecomeasustainableorganisationbyunderstandingtheeconomic,social
andenvironmentalexpectationsofourstrategicstakeholders.ThestructureoftheGroup’skeystakeholdersis
illustratedinthefollowinggure.
Figure3:Groupsofstakeholders
Weestablishdialoguewithstakeholdergroupsandactivelyincludetheminourwork.Forthatpurpose,weuse
variouscommunicationchannelsandtools,throughwhichweaimtoidentifytheirmostimportantinterestsand
expectations,andmaintaintwo-waycommunicationthatisasopenaspossible.
Inthespiritofcorporatesocialresponsibilityandsustainabledevelopment,theplanningandperformanceof
thePoštaSlovenijeGroup’sactivitiesincludevariousstakeholdergroups,whiletheGroupreportsonitsworkin
accordancewiththeGRIstandards.
Groupsof
stakeholders
Employees
Suppliers
Customers–natural
personsandlegalentities
Owner,legislator
Regulator,professional
public in the area
ofpostalservices;
international and national
organisations,mediaand
generalpublic
Localcommunities